Most teams that switch to ModelPilot do it for these three reasons. We're not for everyone — see below if you should switch.
01 — Cost
No token markup.
Intercom charges $0.99 per Fin resolution. Drift packs everything into seat pricing. ModelPilot charges a flat $79/mo and you bring your own keys — meaning you pay raw OpenAI/Anthropic prices. Most teams save 60–90%.
02 — Control
Pick any model.
Locked into Fin? GPT-4o just got cheaper but Intercom won't pass it on? On ModelPilot you swap models in a dropdown. Want to run Llama 3.1 locally? Just connect Ollama. The stack is open-source — fork it if you need to.
03 — Speed
Five-minute setup.
Drift demos take 3 weeks. Ada onboarding takes a month. ModelPilot is self-serve — sign up, paste your API key, upload your docs, paste the widget snippet. Live in under 5 minutes with no sales call.
Free migration assistance
Switching from Intercom or Drift?
We'll personally migrate your knowledge base, recreate your bot configurations, and run a 30-day parallel test against your current solution. No charge. If we don't beat your current numbers, we'll help you stay where you are.
We won't waste your time. Here's when Intercom, Drift, or Ada might genuinely be the better choice.
When should we stay on Intercom? +
If you've invested heavily in Intercom's full Inbox + Help Center + Series + Surveys ecosystem, and your support team relies on that unified UX every day. ModelPilot is best-of-breed AI + RAG — but it's not a full inbox replacement (yet). If you only use Intercom for AI but pay for everything, switching saves big. If you use 8 of their products, the migration cost may exceed the savings.
When should we pick Drift instead? +
Drift's killer feature is account-based conversational marketing — routing inbound from named accounts to specific reps, identifying anonymous visitors via reverse-IP. If your GTM is heavy outbound enterprise sales and the chatbot is mostly a lead-router, Drift's specialized features may be worth the price. ModelPilot is better for everything else.
When is Ada the right call? +
Ada is built for Fortune 500 contact centers — call deflection, multi-channel (voice + SMS + chat), heavy compliance workflows. If you have a 200-agent contact center and an enterprise procurement team that requires vendor onboarding paperwork, Ada's sales-led approach and white-glove implementation fit that motion. ModelPilot is self-serve — built for teams of 3-500, not 5,000.
How do you make money if you're so cheap? +
Flat platform fee ($79/mo Pro · custom Enterprise). We don't take a cut of your AI spend — you pay OpenAI/Anthropic directly using your own keys, at their raw rates. The platform fee covers infrastructure, hosting, analytics, support, and ongoing development. Simple, predictable, no surprise bills.
Is it really enterprise-ready at this price? +
The Pro plan ($79/mo) is intended for SMB and growth-stage SaaS. Enterprise plan (custom pricing) adds SSO/SAML, audit logs, SLA, dedicated CSM, self-hosted option, and EU data residency. For Fortune 500 procurement, Enterprise plan checks every box. For teams of 3-50, $79/mo gets you everything that matters.
Try the cheaper, faster option.
Free Starter plan · no credit card · 5-minute setup · cancel anytime. The migration is on us.